Shipping policy

Delivery Policy
Order Processing
All orders will be processed within 1 to 2 working days after receiving your order confirmation email. When your order is dispatched, you will receive another notification.

How to check the order status?
You can track your order here. Please provide the order number, along with any of the following information: the email address used at the time of placing the order, the phone number, or the postal code of the receiving address.

After your order is dispatched, we will send an email notification containing a tracking number that can be used to check the logistics status. Please allow up to 48 hours for obtaining the tracking information.

If you haven’t received the goods within 7 days after receiving the shipping confirmation email, please contact us at support@cushionaire.com and provide your name and order number. Our dedicated customer service team will be more than happy to assist you.

Refunds, Returns and Exchanges
Please use our return platform for returns or exchanges.

We accept returns within 45 days after receipt, provided that the goods are unused and in their original condition. We will issue a full refund using the original payment method. If your order is damaged during transportation, please send us the order number and a photo of the goods condition by email as soon as possible to support@cushionaire.com. We will handle each case individually, but will do our best to solve your problems.

If you have any other questions, please feel free to contact support@cushionaire.com at any time.